Hawthornden Patient Participation Group
We have set up a PPG and would welcome comments from all our patients. A group was set up at an initial meeting on 19th July and they met the following week. Notes from both meetings are attached for your information. If you would like to contact one of the group members, please do so initially via the practice. In due course, you will no doubt be able to contact them directly. Chrisitine Pow, our IT Manager is the practice representative and she is happy to be contacted with any queries you may have regarding the PPG.
Patient Participation Group Update
Click here to read the latest Patient Participation Group update.
Download notes from our meetings:
Survey Results 2012/13
Hawthornden Patient Participation Group Annual Report 2012/13
1. Introduction to Hawthornden Surgery
This practice is a long standing one and was founded by Dr Francis Gibbs in 1895. A number of long serving doctors followed working until their retirement and we now have 5 Partners in the surgery. The current Senior Partner is Dr Sarah Buxton who started in 1992, she was joined by Dr Michael Wolfin in 1996 and Dr Tanveer Hussain in 1997 followed by Dr Peter Newman in 2000 and most recently Dr Sarah Abbas in 2012.
We have at least one Practice Nurse on duty each day and we have regular phlebotomists who run sessions for blood tests each day. We also have a Health Care Assistant who can take blood pressure, undertakes health checks and administers ECG tests. We have a midwife who runs weekly clinics and a smoking cessation adviser who also runs weekly clinics.
Our main surgery is located in Wharf Lane, Bourne End and we have a Branch surgery which is usually open for one session a day at Flackwell Heath.
2. Surgery opening hours and appointments
The main surgery is open from 8.15am until 6.30pm Monday to Friday. We are not open Saturdays, Sundays or Bank holidays.
The surgery is closed between 1.00 and 2.00pm each day so that our staff have protected time for administrative work. Urgent calls are dealt with by our answering service during this time. The surgery is also closed for one afternoon per month for protected learning time for the doctors and staff. Posters advertising these dates are displayed in the surgery and an out of hours service deals with calls during this time.
We also offer early morning, evening and Saturday appointments for those patients who find it difficult to get to see a doctor during the normal working day. Surgeries run from 07.00-8.00am on selected Wednesdays, one Monday evening per month from 6.30-8.00pm and one Saturday morning per month from 9.00am -12noon. Details of these extended hours surgeries can be obtained from the reception staff.
Patients can make appointments by phone or in person during our opening hours.
Both the main and branch surgeries can accommodate wheelchairs; patients who are unable to manage the stairs may be seen downstairs at Hawthornden Surgery.
3. Patient Participation Group Membership
We have a Patient Participation Group (PPG) for the practice which currently consists of 8 core members. The age range for this group is 49-80 and is a mix of 50% male and 50% female members. 87% of the group are white British. No members have declared themselves as having a disability. We are aware that this does not fully reflect our total patient population but despite widely advertising and targeting specific groups, including running a stand at the surgery to publicise the PPG, they have struggled to get any wider representation. However they are looking to include more patients views on issues covered at meetings via email and other routes in the future.
4. Local Practice Survey
4.1 How and when the survey was agreed with the PPG
The practice agreed with the PPG in late 2011 that we would carry out a practice survey early in 2012. This would enable the PPG and the practice to see which areas of our services it would be appropriate for the PPG to become involved in. A standard GP survey template was used and the responses were collated by the daughter of one of our GP partners.
4.2 How patient views were collated
We made the questionnaire forms available to all patients attending the surgery and it was also available on our website to enable those patients who rarely come into the surgery to give us their views as well. We were encouraged by the number of on-line questionnaires that were completed and feel that overall we achieved a broader picture of our patients’ views than previous questionnaires, only completed in the surgery, have done. The survey was carried out in April 2012 and 397 patients completed the questionnaire.
4.3 Description of the survey
The survey consisted of 40 questions which asked about access to appointments & GPs, how appointments are booked, availability of appointments, waiting times, helpfulness of staff and experience of GP and nurse consultations. A copy of the survey questions is attached as
4.4 How the PPG were informed of the results
The PPG was provided with a copy of the results from the survey and these were presented and discussed at a meeting on 28/06/12. A copy of the minutes of the meeting and the presentation discussed at the meeting, which includes the action plan, is attached as Appendix 2 & 3
4.5 Feedback from the PPG on the results
There was general agreement that the results were very positive and that the majority of patients are satisfied with the service they receive from the Practice. The survey gave no real cause for concern on the areas covered. There were no major issues or priorities that required urgent action.
4.6 How action plan was agreed
Analysis of the survey results identified 2 main areas for improvement around extended hours and prescription availability which were discussed with the PPG. They felt that these were the right areas to focus on improving from the survey.
These results only relate to the questionnaires completed on-line and the questionnaires filled in at the surgery in paper form will be collated in April. The results will be published before the end of April 2012.
Initial open meeting
Tina started the meeting by explaining that with all the changes that are happening in the NHS at the moment, it was important that patient views are consulted and represented. The Department of Health, via our local Bucks PCT are encouraging all practices to set up PPGs and there is a financial incentive for us to do so. Dr. Newman then gave an overview of his new role as Clinical Cluster Lead in the Wooburn Green group of practices which takes him out of the practice for one day a week, so that the practice has employed another GP, Dr. Bipin Soman, to see his patients on a Wednesday. The Wooburn Green Cluster includes Pound House in Wooburn Green, Cherrymead Surgery in Loudwater, the Marlow Medical Centre, Stokenchurch and Highfield Surgery in Hazlemere plus the two Beaconsfield practices, the Simpson Centre and Millbarn Surgery. The Cluster is part of the Bucks Primary Care Collaborative and Dr. Newman encouraged everyone to take a look at their website, which gives a good picture of how it works. The website address is www.buckspcc.co.uk.
The patient participation group, once set up, will set its own agenda, but from the practice point of view, we would like the group to feed back to the practice with the views of all our patients – inevitably the group present at the meeting did not represent all sections of our patient population, there was a lack of younger patients and one of the group’s challenges will be how to contact and involve these patients. There was some discussion about contacting patients by email and/or text messages, as other organisations already do, and this will be certainly be considered, as we are gradually building up a database of patients’ mobile phone numbers and email addresses. Sending out letters to all patients is a very costly and time consuming exercise and not really a realistic proposition. There is an issue of confidentiality about contacting patients regarding appointments in this way and patient consent should first be sought.
The practice will be conducting a survey later in the year and in the meantime will make our last patient survey available to the PPG. The practice will also supply details of our practice population, age distribution etc. and whatever other information they may find helpful. All information shared with the group will obviously be anonymised.
We finally asked if anyone would like to sit on the PPG and were greatly encouraged by the number of volunteers. Details were taken and a first meeting date was set for Tuesday 26th July at 7pm at the surgery.
On-going PPG work
Once the results have been collated and shared with the PPG we will agree with the PPG an action plan setting out the priorities and dealing with any issues arising from the survey. The results of the survey will also be publicised on our website.